Refund and Cancellation Policy

Cancelling

Cancel at any time from the billing portal in your account. There is no cancellation fee and no notice period.

Cancelling stops the next renewal. Your plan and its credits stay available until the end of the period you have already paid for.

Refunds

Credits are consumed as work is produced, so a month that has been used is not refundable as a matter of course.

If the service failed to produce what you paid for — work that was charged for and never delivered, or a duplicate charge — write to [TO BE COMPLETED] and we will refund it.

If you are a consumer in the EU or UK you have a statutory right to withdraw within fourteen days. Starting to generate work within that period uses up the service you are withdrawing from, and we may reduce a refund by what you used.

[TO BE COMPLETED] — confirm this wording against the consumer law of the country of establishment.

Unused credits

Credits belong to the plan period they were granted in and have no cash value. They are not transferable between accounts.

How to ask

Write to [TO BE COMPLETED] with the email address on the account. We answer refund requests within five working days.