Refund and Cancellation Policy

Cancel a subscription

You can cancel from the Subscription page at any time. Cancellation stops the next automatic renewal and normally leaves the paid plan available until the end of the period already paid for. Deleting the account is separate and may immediately remove access to your work.

Credits and incomplete generations

A generation may reserve the displayed maximum credit cost before work starts. Only work completed by the pipeline is charged; unused reserved credits are released automatically. If images or audio were successfully delivered before a later step failed, those completed items remain charged.

Credits are usage units, not money or stored value. They cannot be redeemed for cash or transferred between accounts. Expiry and renewal follow the allowance period shown with your plan.

Billing errors and failed delivery

Contact support@shortsly.io for a duplicate charge, an incorrect subscription charge, or paid work that was charged but not delivered. After checking the ledger and provider result, we will refund or restore the affected amount where appropriate. This does not limit any mandatory legal remedy.

EU and other consumer withdrawal rights

If you are an EU consumer, distance contracts generally provide a fourteen-day withdrawal period. If you expressly ask us to begin a service during that period, you may owe a proportionate amount for service supplied before withdrawal. The right can end for a fully performed service only after the consent and acknowledgment required by law.

For digital content supplied without a tangible medium, loss of the withdrawal right requires your prior express consent, acknowledgment and the confirmation required by law. Where those requirements are not met, your statutory right remains. Similar or stronger local consumer protections also remain unaffected.

Digital services must conform to the contract. If they do not, statutory repair, price reduction, termination or refund remedies may apply regardless of any other wording in this policy.

How to request a refund

Write to support@shortsly.io from the account email and include the charge date, project if relevant, and a short description. We will acknowledge the request and respond after checking the payment and credit ledger. Approved refunds return through the original payment method; bank processing time is outside our control.